24 MAR 2020 / 18:30

Covid-19 UPDATE

Following today’s team meeting we would like to update you on the situation at the Cog and Sprocket and to answer some common questions we’ve been getting.

1. Are you open?
YES we’re open – Under the UK Govt. guidelines set out by the PM last night “bicycle shops” were deemed essential to the plan for everyone’s health and wellbeing. This situation is constantly under review and we are taking all necessary steps to protect our staff and customers, so from now on when entering our premises we’ll have some strict measures in place for the benefit of everyone.

  • If you intend to browse our showroom please put on a pair of disposable gloves (available upon entry). When leaving drop them in the internal bin provided.
  • Please obey the 2m rule (as cyclists you understand the 1.5m rule, so just add a fraction to it!), we’ve also taped certain areas off which are staff only access until further notice.
  • Please DO NOT use the coffee machine, if you would like a hot drink one of our team will make one for you in a disposable cup (porcelain mugs are no longer available).
  • The credit card machine is sanitised after each use but we’d prefer contactless or BACS payment where possible. We can also offer you a payment link to process remote payments.

2. What hours are you open and can you collect / drop off my bike?
Our public opening hours remain the same, they are published at the bottom of every page on our website. Internally our structure has changed a little to accommodate our staff working separately (where possible). Adam will be working from 08:00 – 10:00 and then 16:00 – 20:00 each day, Hector will be working from 09:00 – 17:00 each day. The online booking system now reflects these changes. Our services remain the same but we’ve added an extra service for bicycle collection and drop off. Call us to arrange collection / drop off.

3. I’m an essential worker, can you service my bike quickly?
We have taken the decision to offer FREE BRONZE SERVICING to ALL essential workers (Emergency Services – Healthcare, Police and Fire). During these uncertain times we want to ensure you can get from A-B without worrying about the costs of bicycle repair! You will still have to pay for any parts that might be needed. Just show us your ID and the labour is on us!

As well as all of these measures we are also sanitising every bike before and after working on it and our mechanics are using disposable gloves (changed regularly).

Once again we appreciate your understanding and flexibility at this time and hope you understand the reasons for these changes, we look forward to working with you going forward.

19 MAR 2020 / 14:06

Covid-19

We wanted to take this opportunity to reach out to you all and explain what the Cog and Sprocket are doing to mitigate any threat from the spread of the COVID-19 virus. We have implemented a proactive plan to protect our employees, suppliers, clients and the business from potential exposure.

We are keeping a very close eye on the situation as it develops and we want to reassure you that our intention is, as far as possible, to maintain business continuity and normal levels of communication with our customers at all times, and we have put in place measures to help achieve this.

This is an unprecedented time for everyone and it is possible that our normal high standard of service may be affected should the situation worsen. We are following the latest advice from the Government of Jersey and we wanted to explain how we intend to manage any consequences for our customers, and our staff.

What we’re doing:

  • Our public opening hours will stay the same, however we will be staggering our staff’s working hours to include earlier starts and later finishes, thus splitting the team.
  • We will be offering a free “collect and return” service on all bike servicing (by prior arrangement only).
  • All bike maintenance courses are cancelled until further notice.
  • All of our team can and will work from home, if required. Our services will not be affected should these measures have to be implemented.
  • We will be sanitising all bikes prior to them leaving our shop. We would ask that all customers do the same before handing them over to us.

We will continue to update you through emails, on our website and via our social media channels. You can also still contact us if you need to by telephone or by email in the usual way.

We appreciate your understanding and flexibility at this time and hope you understand the reasons for this communication and the temporary changes being put in place.

There is a separate statement for the Jersey Rouleurs Cycling Club here: www.jerseyrouleurs.co.uk/covid-19

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