Following today’s team meeting we would like to update you on the situation at the Cog and Sprocket and to answer some common questions we’ve been getting.
1. Are you open?
YES we’re open – Under the UK Govt. guidelines set out by the PM last night “bicycle shops” were deemed essential to the plan for everyone’s health and wellbeing. This situation is constantly under review and we are taking all necessary steps to protect our staff and customers, so from now on when entering our premises we’ll have some strict measures in place for the benefit of everyone.
- If you intend to browse our showroom please put on a pair of disposable gloves (available upon entry). When leaving drop them in the internal bin provided.
- Please obey the 2m rule (as cyclists you understand the 1.5m rule, so just add a fraction to it!), we’ve also taped certain areas off which are staff only access until further notice.
- Please DO NOT use the coffee machine, if you would like a hot drink one of our team will make one for you in a disposable cup (porcelain mugs are no longer available).
- The credit card machine is sanitised after each use but we’d prefer contactless or BACS payment where possible. We can also offer you a payment link to process remote payments.
2. What hours are you open and can you collect / drop off my bike?
Our public opening hours remain the same, they are published at the bottom of every page on our website. Internally our structure has changed a little to accommodate our staff working separately (where possible). Adam will be working from 08:00 – 10:00 and then 16:00 – 20:00 each day, Hector will be working from 09:00 – 17:00 each day. The online booking system now reflects these changes. Our services remain the same but we’ve added an extra service for bicycle collection and drop off. Call us to arrange collection / drop off.
3. I’m an essential worker, can you service my bike quickly?
We have taken the decision to offer FREE BRONZE SERVICING to ALL essential workers (Emergency Services – Healthcare, Police and Fire). During these uncertain times we want to ensure you can get from A-B without worrying about the costs of bicycle repair! You will still have to pay for any parts that might be needed. Just show us your ID and the labour is on us!
As well as all of these measures we are also sanitising every bike before and after working on it and our mechanics are using disposable gloves (changed regularly).
Once again we appreciate your understanding and flexibility at this time and hope you understand the reasons for these changes, we look forward to working with you going forward.